Overview
This Refund Policy applies to all purchases made through ListingLab AI (operated by Three Six Nine Holdings LLC) at listinglabs.cc.
By making a purchase, you acknowledge that you have read, understood, and agreed to this Refund Policy.
All Sales Are Final
Due to the instant digital delivery nature of our products, all sales are final. We do not offer refunds, returns, or exchanges on any digital products.
Once a purchase is completed and the download link has been delivered, the product is considered fully delivered, regardless of whether you have accessed or downloaded the files.
Why We Don't Offer Refunds
Our products are digital, downloadable files that are delivered instantly upon purchase. Unlike physical products, digital files cannot be "returned" — once you have received the download link, you have permanent access to the content. Offering refunds for digital products that have already been delivered would not be fair or sustainable.
We also invest significant time and resources into creating our products, and offering refunds after delivery would enable misuse of our intellectual property.
Exceptions
While all sales are final, we may consider refunds at our sole discretion in the following limited circumstances:
Duplicate Charges
If you were accidentally charged twice for the same product due to a technical error, contact us within 30 days with proof of the duplicate transaction, and we will issue a refund for the duplicate charge.
Technical Delivery Failures
If you did not receive your download link within 24 hours of purchase and our support team is unable to deliver the product to you, you may request a refund.
Before requesting a refund for delivery issues, please:
- Check your spam/junk email folder
- Verify you provided the correct email address at checkout
- Contact us at hello@listinglabs.cc so we can attempt to redeliver your product
In the vast majority of delivery issues, we can successfully redeliver your purchase. A refund is only considered if redelivery is not possible.
Unauthorized Charges
If you believe your payment method was used without your authorization, please contact us immediately at hello@listinglabs.cc AND contact your bank or card issuer. We cooperate fully with fraud investigations.
Chargebacks
We take chargebacks seriously. If you have an issue with your purchase, please contact us first at hello@listinglabs.cc before initiating a chargeback with your bank or card issuer. In almost all cases, we can resolve the issue directly.
Initiating a chargeback without first attempting to resolve the issue with us may result in:
- Revocation of your license to use our products
- Permanent ban from future purchases
- Collection efforts for the original purchase amount
Requesting a Refund (Exceptional Cases Only)
If you believe your situation qualifies under one of the exceptions listed above, please email us at:
hello@listinglabs.cc
Include in your email:
- Your full name
- The email address you used to make the purchase
- The date of purchase
- The order number or payment confirmation
- A clear description of the issue
We will respond within 2 business days. Refund decisions are made at our sole discretion based on the specific circumstances of each case.
Processing Refunds
When refunds are approved:
- Refunds are issued to the original payment method used for purchase
- Processing time is typically 5-10 business days, depending on your bank or card issuer
- We are not responsible for delays caused by your payment provider
Statutory Rights
Nothing in this Refund Policy affects any legal rights you may have under applicable consumer protection laws that cannot be waived, including but not limited to rights granted under EU consumer law, UK consumer law, or specific US state consumer protection regulations.
Changes to This Policy
We reserve the right to update this Refund Policy at any time. Changes will be posted on this page with a new "Last updated" date. The policy in effect at the time of your purchase is the policy that applies to that purchase.
Contact Us
For questions about this Refund Policy or to request a refund under the exceptional circumstances listed above:
Three Six Nine Holdings LLC
DBA: ListingLab AI
Email: hello@listinglabs.cc
Website: https://listinglabs.cc
By making a purchase on listinglabs.cc, you acknowledge that you have read, understood, and agreed to this Refund Policy, and that all sales are final.